Missing Return Policy
At slinkyy we are committed to providing you with top-quality products and excellent customer service. We understand that sometimes, issues may arise, and you may need to return a purchase. If you have received an order from us and an item is missing or incorrect, please read our Missing Return Policy below to ensure a smooth return process.
Reporting a Missing Item:
If you believe you are missing an item from your order or have received the wrong item, please follow these steps:
- Check Your Shipment: Sometimes, items are shipped separately or may be found in a different part of the packaging. Please thoroughly inspect all packaging materials, including boxes and packing slips.
- Contact Us: If you have confirmed that the item is indeed missing or incorrect, please contact our Customer Support team within 7 days of receiving your order. You can reach us at info@slinkyy.co.za or 0716150954
- Provide Information: When contacting us, please provide the following information to expedite your request:
- Your Order Number
- Description of the Missing/Incorrect Item
- Clear Photos (if applicable)
Our Resolution Process:
Once we receive your report of a missing or incorrect item, we will initiate the resolution process:
- Verification: We will review your order details and verify the issue.
- Replacement or Refund: Depending on the nature of the issue, we will offer one of the following solutions:
- Replacement: If the item is still in stock, we will arrange for a replacement to be shipped to you promptly, at no additional cost.
- Refund: If a replacement is not available or preferred, we will issue a refund for the missing or incorrect item.
Important Notes:
- Please report any missing or incorrect items within 7 days of receiving your order. We may not be able to process your request after this timeframe.
- Returned items must be in their original condition, unused, and in their original packaging to be eligible for a refund or replacement.
- Our Missing Return Policy only covers issues related to missing or incorrect items. For information on our general Return Policy, please visit our Return Policy Page
We value your business and are committed to ensuring your satisfaction with every purchase from Slinkyy. If you have any questions or concerns about our Missing Return Policy or any other aspect of your shopping experience, please don’t hesitate to reach out to our Customer Support team.
Thank you for choosing Slinkyy We look forward to serving you and meeting your needs with our high-quality products.
Sincerely,