Return Policy
At Slinkyy we want to ensure your complete satisfaction with every purchase you make from us. If for any reason you are not entirely satisfied with your order, we’ve got you covered with our hassle-free Return Policy.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on most of our products. If you are not completely satisfied with your purchase, please contact our Customer Support team within 30 days of receiving your order for assistance with your return.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Unused Condition: The item must be in the same condition as you received it, unused, and in its original packaging.
- Proof of Purchase: You must provide a valid proof of purchase, such as your order number or receipt.
Non-Returnable Items
Certain items are not eligible for return. These include:
- Personalized or Customized Items: Products that have been customized or personalized according to your specifications cannot be returned unless they arrive damaged or defective.
- Perishable Goods: Perishable goods such as food, flowers, or magazines cannot be returned.
Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to our Customer Support team at info@slinkyy.co.za or 0716150954 to request a return authorization and obtain instructions on how to return your item.
- Pack the Item: Safely package the item you wish to return, ensuring it is in its original packaging.
- Return Shipping: You will be responsible for the return shipping costs, except in cases where the return is due to a mistake on our part or if the item is defective.
- Inspection and Refund: Once we receive your returned item and inspect it, we will notify you about the status of your return. If your return is approved, we will process a refund to your original payment method within [X] business days.
Refunds
Refunds will be issued in the same form of payment used for the original purchase. Please allow a few days for the refund to be processed and reflected in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support team immediately. We will work with you to resolve the issue and provide a replacement or refund, as applicable.
Contact Us
If you have any questions or need further assistance regarding our Return Policy, please contact our Customer Support team at info@slinkyy.co.za
Thank you for shopping at slinkyy We appreciate your trust in us, and we are committed to ensuring your satisfaction with our products and services.